Refund and Return Policy

At Brand Aradhana, we strive to ensure that our customers are fully satisfied with their purchases. Whether you are buying wholesale fabrics or ready-to-wear products, our policies are designed to provide you with a smooth and hassle-free experience. Please read the following policies carefully.

  1. General Conditions
  • Proof of Purchase: To process any return or refund, a valid proof of purchase (order confirmation, invoice, or receipt) is required.
  • Condition of Goods: Returned items must be in their original condition, unused, unwashed, and with all tags and packaging intact.
  • Authorization Required: All returns must be authorized by our customer service team. Please contact us at [customer service email/phone number] to initiate the process.
  1. Wholesale Fabrics
  2. Return Policy:
  • Eligible Returns: Wholesale fabric returns are accepted only if there are defects or damages in the material that were not evident at the time of purchase.
  • Inspection Period: Customers have 10 business days from the receipt of the goods to inspect and report any issues.
  • Non-Returnable: Custom-cut or specially ordered fabrics are not eligible for return unless defective.
  • Restocking Fee: A 20% restocking fee may apply to returns that are not due to defects or damages.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error.
  1. Refund Policy:
  • Refund Method: Refunds will be processed to the original payment method within 10 business days of receiving the returned goods.
  • Inspection Requirement: Refunds are subject to our inspection of the returned fabrics.
  • Non-Refundable Items: Shipping costs and any applied restocking fees are non-refundable.
  1. Ready-to-Wear Products
  2. Return Policy:
  • Eligible Returns: Returns are accepted within 30 days of delivery for any reason, provided the items are in original condition.
  • Exchanges: We offer exchanges for different sizes or colors if available. If the desired product is out of stock, a refund or store credit will be provided.
  • Sale Items: Items purchased during sales or promotions are final sale and not eligible for returns or exchanges unless defective.
  1. Refund Policy:
  • Refund Method: Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned items.
  • Store Credit: Alternatively, customers may opt for a store credit to use on future purchases.
  • Partial Refunds: In cases where returned items show signs of wear or are missing tags, a partial refund may be issued at our discretion.
  1. Damaged or Defective Items
  • Notification: If you receive damaged or defective items, please contact our customer service within 7 days of receiving your order.
  • Resolution: We will arrange for a replacement, exchange, or full refund, including shipping costs, for defective or incorrect items.
  1. Process for Returns and Refunds
  1. Contact Customer Service: Reach out to us at [customer service email/phone number] with your order details and reason for return.
  2. Receive Authorization: Our team will provide you with a Return Authorization Number and instructions on how to send back your items.
  3. Pack and Ship: Securely pack your items, include the Return Authorization Number, and send them to the address provided.
  4. Processing: Once we receive your return, we will inspect the items and process your refund or exchange within the stipulated time frame.
  1. International Orders
  • Returns: International returns must be shipped back within 45 days of delivery. The customer is responsible for all shipping costs and duties.
  • Refunds: International refunds will be processed within 15 business days of receiving the returned items, excluding shipping and duties.
  1. Exceptions and Special Cases
  • Bulk Orders: For bulk orders or special wholesale agreements, return and refund terms may vary. Please refer to your specific contract or contact our sales team for details.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

We appreciate your business and are here to help you with any issues. Please contact our customer service team at [customer service email/phone number] for further assistance.

Thank you for shopping with Brand Aradhana!